PAyment

Accepted Options

  • Apple Pay
  • PayPal
  • Visa
  • Visa Debit
  • Visa Electron
  • Mastercard

Delivery

UK Delivery

We aim to dispatch all orders within 2 working days. Deliveries will be made using either Royal Mail 2nd Class Signed For or Courier which may include tracking information and/or require a signature on delivery.

Deliveries to PO Boxes will NOT be allowed.

International delivery

This is not currently available.


PRivacy

Personal Information

To fulfil an order over the internet it is necessary for us to collect your personal information including but not limited to name, address & postcode. Email address are not collected or stored at all.

Upon placing an order on-line it is also necessary for us to collect your payment details including but not limited to name on card, card number, start date, expiry date, card type, CVV/CVC or issue number. This information is never stored and is sent to our third party payment processor, PayPal or Stripe who then transfer the funds from your credit/debit card into our bank account.

Security

Although no technology can be fully secure we take appropriate steps to secure all data entered by our users. All pages on this site are encrypted to the industry standard level.

Disclosure

We will not publish, give, sell or rent your information to anyone. However, we reserve the right to disclose user information when we have reason to believe that disclosing this information is necessary to identify, contact or bring legal action against someone who may be causing injury to or interference with us, other users, or anyone else who could be harmed by such activities. We also reserve the right to disclose user information when we believe that the law requires it.

Upon browsing to the website, information will be stored on your computer in a cookie, a cookie is a small text file which websites use to store information on the users computer.

Cookies

Information stored about you includes but is not limited to:

  • Shopping cart information
  • Phrases and keywords
  • Visit duration
  • Pages viewed
  • Operating system
  • Web browser
  • Referral URL

This information is used for us to understand the technologies used by our visitors to further improve the website.

Changes to Privacy Policy

This policy was last updated on the 27th March 2017. We may change this privacy policy at any time and without notice.


Terms & Conditions

Website Content

All content found on the website (except user-submitted) is the property of christiecrafts.com.

You are authorised to use the content for personal or non-commercial purposes with the following limitations:

  • Viewing the website on a computer
  • Printing individual pages
  • Storing individual pages electronically (to a storage device)
  • Storing individual downloads electronically (to a storage device)

You are not permitted to distribute and/or supply our content without prior written permission from christiecrafts.com.

Pricing

All prices are displayed in pounds sterling, where indicated, price does not include a charge for postage and packaging, this is added to the final total during the checkout process. Prices may be subject to change without notice.

Occasionally, an error may occur and goods may be either incorrectly priced or described in which case we will not be obliged to supply the goods at the incorrect price or in accordance with the incorrect description or at all. We reserve the right to correct any errors from time to time. We will (at our discretion) either cancel your order and refund the price you have paid or use reasonable endeavours to contact you and ask you whether you wish to continue with the order at the correct price or correct description. If we are unable to contact you or you do not wish to continue with the order at the correct price or correct description, we will cancel your order and refund the price you have paid.

Voucher Codes

All codes are advertised as one per customer and only one code can be used per transaction.

Non-Receipt

Whilst orders should be received in 3-5 working days of shipment confirmation for UK orders (or 5-10 working days for international orders), sometimes things can be delayed.  If you haven't received your order within these timeframes, please contact us and we can track your order with our courier.  Unfortunately not all deliveries are trackable, and in these cases, we will need you to allow 10 working days from despatch (or up to 4 working weeks internationally) - if your order still hasn't been received, please contact us and we can advise further.  Any non-deliveries should be reported to us within 30 days of dispatch for us to deal with as appropriate.

Cancellations & Returns

Before returning any item(s) please contact us to discuss the best method of return.

Orders can be cancelled up to 24 hours before the order is shipped.  We will refund the order to the card or PayPal account used to originally pay for the order.  Once an order has been shipped, any cancellation will be treated as a return.

Returns can be made within 14 days of the shipment date. We are not liable for any return postage costs associated with a return and will be at your expense. Please include the order highlighting the items you are returning with a covering letter. Returns made after 14 days may not be accepted by us and may be returned to you at your expense. If, in our discretion, we accept a late return then we reserve the right to make a charge to cover the cost of processing the return.

All returns that are due to a change of mind must be in original undamaged packaging ready for re sell.

Changes to Terms & Conditions

These terms and conditions were last updated on 27th March 2017. We may change these terms and conditions at any time and without notice.